Privacy & Policy

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at https://www.woodsleaf.com/contact.

At www.woodsleaf.com we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.woodsleaf.com and how we use it.

Log Files

Like many other Web sites, www.woodsleaf.com makes use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyse trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

www.woodsleaf.com uses cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors' browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie

→ Google, as a third party vendor, uses cookies to serve ads on www.woodsleaf.com .
→ Google's use of the DART cookie enables it to serve ads to our site's visitors based upon their visit to www.woodsleaf.com and other sites on the Internet.
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - https://policies.google.com/technologies/ads

Our Advertising Partners

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ....... While each of these advertising partners has their own Privacy Policy for their site, an updated and hyperlinked resource is maintained on their respective websites. You may consult this listing to find the privacy policy for each of the advertising partners of www.woodsleaf.com. These third-party ad servers or ad networks use technology in their respective advertisements and links that appear on www.woodsleaf.com and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our site's third-party ad networks to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the site. www.woodsleaf.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.woodsleaf.com privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browser respective websites. What Are Cookies?

Children's Information

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.Woodsleaf.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.woodsleaf.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.

Type of information we collect

1. We may collect your contact details, such as your name, email address, phone number, postal address and delivery address (if different).
2. We may require your banking details such as credit card number, card holder name, expiration date and CVV or other details necessary for Internet banking. woodsleaf.com never stores these details on their servers but these details may be saved by Payment Gateway providers to ensure the Payment risk factors.
3. In order to improve the shopping experience, we may seek order details of your previous purchases, including transactions and pricing details.
4. We may also collect your demographic information(gender, age, income) to conduct optional online surveys to assess our services.
5. We will collect your session and log in information, which include your IP address, operating system, browser type, browser language, date and time of request.
6. We will also collect sign in information for third party accounts shared on our website such as, Facebook, Twitter, Pinterest etc.
7. We shall ask for email communication by any user, for product inquiry, order and transaction details, for any complaints and disputes etc.

How we use or share it

We conduct the business in an ethical manner, hence we collect the personal information of our users or customers only to cater best products and services at Woodsleaf.com. We do not sell, trade, share or transfer your information to any third parties.

Our affiliates and partners that are involved in the buying and delivering process, shall use your information. In case of a merger or acquisitions, other business entities may use your information.

An aggregated form of information may be used to understand the consumer behaviour so that we can improve the shopping experience. Our business and marketing activities may also use the demographic profiles of our users.

To tell you about deals, offers, new launches, shipment status, informational and promotional content, we will use your contact information. There is an opt-out alternative for such services.

Our cookie policy is used to customize your experience, we may use the information stored in your browser to let you see the recently viewed items, your wish list, cart features etc. To understand the consumer behaviour, buying preferences and to analyse how user interaction is being forwarded, we will use traffic flow and session login information. User engagement and time spent by each user on our site accessed with the help of your IP address and traffic source information. We may use it to measure the performance.

User information may be required in case of legal disputes, regulatory or statutory requirements, troubleshoot problems, collect fees owed, detect or protect against errors, prevent abuse of our services, prevent violation of rights of third parties, enforce our terms and conditions.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

Update

This Privacy Policy was last updated on: Friday, June 2nd, 2023.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

Shipping Policy

Before We get into the specifics, We would like to emphasise on the following key aspects of our shipping policy:

1. We want to deliver our products to You as quickly as humanly possible, in accordance with our Shipping Policy.
2. There will be no shipping charge. For all orders, shipping charges are on the house.
3. Our Primary shipment services are Gati, Safe Express, Delhivery etc..
4. All shipments will be shipped within 4-6 Weeks based on your location, unless otherwise specified in this Website or by our customer service executives.
5. Customised order will be shipped in 7-8 Weeks.
6. In some circumstances / conditions product can be delayed by 24-25 Weeks.
7. You may contact us at support@woodsleaf.com for any and all clarifications relating to your orders or call our customer service executives at +91 7290819777.

Delivery

Once an order is shipped from our warehouse maximum time for delivery will be 7-10 days with in the India. Exact delivery time varies from place to place.

Generally, On shipping of your Order, You will get a notification from our end to your registered contact details, stating the details of the shipment and its service through which your Order has been shipped. Some of the shipment services engaged by us offer tracking of orders and you can track the status of your shipment by visiting the websites of such service providers. The details of tracking orders, if available, shall be mentioned in the shipment notification send from our end.

Notwithstanding anything mentioned in aforementioned provisions, we do not guarantee that delivery will happen within any specific timelines as it is completely dependent on the shipment services. Sometimes, delivery may take longer duration due to:

1. Bad weather conditions
2. Transportation delays
3. Political disruptions
4. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails for such updates.

To the maximum extent permissible by law, We shall not be liable to You or any other persons for any direct, indirect, incidental, punitive, exemplary, special, consequential damages or loss of profits, revenue or goods incurred by You due to any delay in the delivery of orders.

International Shipping

If You like to make a purchase and have it shipped internationally, please contact our Customer Care Executives or send us an email at support@woodsleaf.com. Be sure to include a list of the products you like to purchase, along with the recipient address, phone number and email address. One of our Customer Care Executives will call you and explain the costs and time lines involved for international shipping and delivery.

Customise Order Policy

A customised product is a product that is made according to specific requirements or preferences of the customer. It is tailored to meet the unique needs of an individual or group of individuals. A customised product can be modified in terms of design, colour, size, features, or any other aspect that the customer requires. Customised products are often more expensive than standard products due to the additional time and effort involved in their production. The product which is not mentioned on our platform/website will be considered as Customised order.

Terms and Conditions for customise order :

1. The word "customised" itself specifies that the product is only manufactured/designed on behalf of the customer himself/herself. Once the order details are confirmed, at the very same time manufacturing for the product will get started, hence it cannot be cancelled and payment cannot be reversed.
NOTE: If under any circumstances the order have to be cancelled the payment will be refunded after deduction of the charges levied by the company which can be extended up to 75% but once the order got dispatched there will be no refunds or cancellation.
2. Payment for customise order will be fully advanced, just like other orders. The payment for customise orders will be non-refundable in any case since we started manufacturing of the product immediately after receiving the payment.
3. As customised orders are something that are not manufactured on regular basis just like other products which have fixed parameters. It can take up to 7-8 weeks of time to dispatch it from our premises. If in any other circumstances the order is getting delayed, our company customer executive will update you regarding the delay. We always strive to deliver the best quality products, and for that, we require sufficient time to make the necessary changes as per the customer's requirements. Company is not liable to share each and every step/details of manufacturing process after the order details have been confirmed by the customer.
4. Once the order is confirmed and the payment is initiated there will be no changes in the order.

Every order, whether it is a regular order or a customised order, is important to us. We take pride in our craftsmanship and make each and every order from scratch.